ݮƵ

Customer Success Story

Waterstone Mortgage leverages Encompass Data Connect to bring transparency to decision-making

WATCH FULL VIDEO

Share

Data champions

Waterstone Mortgage uses Encompass® by ݮƵ® Connect solutions to eliminate guesswork and uncertainty when deciding where to focus on making improvements. They’ve identified points throughout their workflow where real-time data streamlines operations internally and enhances functionality on the borrower’s end. By combining data from their payroll system with the Encompass environment, Waterstone developed a forecasting model that accurately predicts underwriting capacity, so they can be proactive about staffing.

  • Data from Encompass Data Connect® allows them to accurately forecast volume and staffing needs, provide transparency, and eliminate guesswork.
  • Data from Encompass Developer Connect™ powers dashboards that track loan progression, as well as Loan Officers’ goals, rankings, and peer benchmarks.
  • Data from Encompass Consumer Connect® gives them a better view of what customers are doing and provides insight into functionality enhancements their borrowers want.

2023 ICE Innovation Award Winner

Waterstone Mortgage won a 2023 ICE Innovation Award for Data Driver – Best Use of Data to Drive Decisions. Waterstone prides itself on being an organization that pushes the envelope on finding ways to make processes more efficient. They’ve utilized data from Encompass Connect solutions to develop comprehensive dashboards that deliver real-time information about everything from staffing, to funding, to borrower engagement. Incorporating real-time data into daily decision-making has helped Waterstone develop inspired growth strategies.


See all ICE innovation award winners

The challenge

Find ways to use all the data available through Encompass to answer questions, solve problems, forecast, and address issues before they become problems. Set up easy ways to extract data and apply it to everyday decision-making.

The solution

Extracting data from Encompass and leveraging it to identify trends allows Waterstone to be more intentional about putting action plans in place. Integrating robust data analysis into company strategy is driving profitability, higher quality loans, and improved customer relationships.



"Now we really have the ability to dive into our processes and identify potential opportunities. We look to data to tell us what stories we might not be telling in the best way and how we can improve that. We're at a transitional point in the mortgage industry where, if we don't use what the data is telling us, we're going to fall behind."

Jake Rowoldt
VP, Information Services, Waterstone Mortgage

Benefits and results

Transformational transparency

Waterstone has shifted the way they look at things as an organization by applying data and logic to every aspect of the lending process.

Eliminate

Guesswork from decision-making

Snapshot

Key metrics to gauge progress

Forecast

Future volume based on real-time data

Ready to get started? Get in touch.
GET STARTED

See more customer success stories

Thousands of customers use ݮƵ to drive business and improve efficiency through cutting-edge digitization. Learn how they leverage innovative technology to provide a high-touch, world-class customer experience.

See all stories

Mortgage Solutions uses Insights to gain a competitive edge

Mortgage Solutions improved marketing efforts and eliminated operational bottle necks using trustworthy data.

Gold Star Mortgage Financial Group used solid data to develop expansion strategies

Made data-driven decisions to improve recruiting, perform quick market analysis, and assess performance.

Resources

Learn more about how ݮƵ is changing the industry and stay up-to-date with the latest tools and information.

See all resources

Waterstone Mortgage grows its business with Insights by ݮƵ

Harness your data to succeed in today’s fast-changing environment.

How data technology helps take the squeeze out of margin compression