草莓视频成年版

Support services

From 24x7 self-service resources and tools, to live support from experienced technical support engineers, you鈥檒l get the expertise and guidance you need to keep your 草莓视频成年版® solutions running the way your business and your borrowers can count on.

Origination technology support

Available live phone and chat support:
M - F from 5:00 a.m. to 5:00 p.m. PST

Encompass Sales
888.955.9100
925.227.7768 (for Brokers)

Encompass Support
800.777.1718

Encompass CRM Sales
888.955.9100

Encompass CRM Support
877.437.9100


Additional origination technology support

Standard hours of operation for application, technical and operational issues:
M 鈥 F from 8:00 a.m. 鈥 6:00 p.m. ET

Expedite Close, Ernst Fee Services
1-800-905-0939
Servicing.Support@bkfs.com

DocVerify
Support-dv@bkfs.com OR Support@docverify.com

Surefire
help@topofmind.com

Loan Catcher
support@loancatcher.zendesk.com


Servicing technologies support

Standard hours of operation for application, technical and operational issues:
M 鈥 F from 8:00 a.m. 鈥 8:00 p.m. ET

Support is available 24 hours a day, 7 days a week for production critical severity issues with the exception of Thanksgiving Day and Christmas Day (on these two days, support is available via on-call support).

904.854.3100
Servicing.Support@bkfs.com


Data & analytics support

Standard hours of operation for application, technical and operational issues:
M - F from 9:00 a.m. 鈥 8:00 p.m. ET

877.436.3282, Opt. 1
DNACustomerCare@bkfs.com

AFT
415.955.8730
AFTSupport@bkfs.com

McDash
415.394.2800
McDash_Support@bkfs.com

eMBS
813.971.8982 x1
embs_support@bkfs.com

Title
877.747.2537
DNACustomerCare@bkfs.com

Interchange client services support

Standard client support hours:
M 鈥 F from 8:00 a.m. 鈥 5:00 p.m. ET

904.854.3250
InterChangeServices.Support@bkfs.com


Simplifile®

Looking for Simplifile support?


Customer support

Customer Support services and resources:

  • Available live phone and chat support: Monday-Friday, 5:00 a.m. to 5:00 p.m. (PST)
  • Available after-hours critical support: Help when you need it
  • Resource Centers: 24x7 access to self-help information and tools, including our extensive knowledge base, documentation and video tutorials
  • Status Center: Check the current status of 草莓视频成年版 services, and get updates on system maintenance
  • 草莓视频成年版 Academy: Access a vast library of educational and training material designed to better enable all roles within your organization to effectively use our solutions

Premier services

Help maximize the return on your 草莓视频成年版 investment by selecting Premier Services. In addition to all Customer Support services, Premier Services clients have access to the expertise of a designated Premier Services Engineer (PSE) and exclusive tools designed for the needs of larger or more complex operations.

Features of Premier Services include:

  • Access to designated PSE and the Premier Services team
  • Advance updates on upcoming product releases, regulatory or API changes, and testing opportunities
  • Most aggressive Service Level Targets (SLT) for support case response
  • Exclusive admin tools designed for larger or more complex operations
  • System scalability best practices guidance and recommendations
  • Real-time system monitoring to identify pervasive workflow issues
  • Weekly technical business review sessions